Service & Support
Service Support
Adhering to the service philosophy of "Customer First, Rapid Response, Professional and Efficient", the company relies on its own technical team to provide three core services: technical support, after-sales service and customized service, ensuring the smooth implementation and long-term stable operation of customers' products.
Technical Support
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Provide Full-Process Independent Technical Guidance
Membrane electrode installation (clean pole plate → align positioning holes → apply uniform pressure of 5-8MPa → air tightness test), stack commissioning (voltage calibration → load test → low-temperature start test), hydrogen production system deployment operation guide, equipped with self-compiled schematic diagrams.
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Quick Troubleshooting for Common Faults
For common problems such as abnormal membrane electrode voltage, stack startup failure, and unqualified hydrogen purity, the core R&D team provides detailed troubleshooting processes and solutions, and responds to technical consultations remotely within 2 hours.
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Free Download of Technical Documents
Provide standardized documents such as self-compiled Membrane Electrode Operation Manual, Stack Maintenance Guide, and Hydrogen Production System Safety Specifications for customers' daily operation and maintenance.
After-sales Service
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Service Process
01 Customer Demand Submission (Phone/Online Form)
02 Engineer Response Within 30 Minutes
03 Remote Troubleshooting Within 2 Hours
04 On-Site Service for Complex Problems Within 48 Hours (Limited to Major Domestic Cities)
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Warranty Commitment
Core components of membrane electrodes and stacks enjoy a 6-month warranty, free repair or replacement for non-human damage during the warranty period -
Lifetime Maintenance
Provide lifetime maintenance services after the warranty period, only charge material costs and travel expenses, and regularly provide equipment inspection and performance optimization suggestions -
7×24 Hours Response
Set up a dedicated after-sales service hotline and online customer service, available on holidays to ensure quick resolution of emergency problems
Customized Service
Customization Process
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Customer Submits Demand
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Provide Independent Customization Plan and Quotation Within 3 Working Days
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Complete Sample Production and Testing Within 7-15 Working Days
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Customer Confirms Sample
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Mass Production and Delivery
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Installation, Commissioning and After-Sales Follow-Up
Customization Scope
Membrane electrode size (1-500cm²+), edge sealing materials (PEN/PI/PPS, etc.), catalyst types (precious/non-precious metals); stack power, cooling method, installation size; hydrogen production rate, hydrogen outlet pressure and application scenarios of hydrogen production equipment, all customized based on the independent R&D system.
Exclusive Service
Equip customized customers with dedicated technical consultants (all core R&D backbones of the company), follow up the whole process of demand communication, scheme design, sample testing and mass production to ensure that customized products meet expectations.